To prevent the iPad automatically going to sleep, we recommend disabling the Auto-Lock feature in iOS.
iOS 9 or earlier
Open Settings go to General scroll down to Auto-Lock and set it to Never
iOS 10 or later
Open Settings go to Display & Brightness scroll down to Auto-Lock and set it to Never
Enable auto updates
To ensure you always receive the latest app updates including bug fixes and new features, ensure the iPad is set to automatically update.
Open Settings go to iTunes & App Store and ensure Updates is on.
If Sign In App is on 24 hours a day, the app may not automatically update. For sites where Sign In App is always open, we advise scheduling manual updates on a monthly basis. When new features or urgent updates are released an email will be sent informing you.